Custom EA Monthly Support Packages

At Elite Trading Software, our ongoing support for your software is unparalleled. We pride ourselves on delivering a seamless and responsive experience to our valued customers. Our dedicated support team is committed to providing timely assistance, troubleshooting any issues that may arise, and ensuring your software operates at peak performance.

With Elite Trading Software, ongoing support means more than just fixing problems; it's about fostering a community where you can connect with experts, receive tailored consultations, and contribute to the continuous improvement of our software. Your success is our priority, and our ongoing support reflects that commitment every step of the way.

Packages we offer: 

Personal 

• Availability: 9am-5pm UK time Monday to Friday 
• Response Time: within 48 hours.
• Services: Telegram support.
• Updates: 5 hours of coding/support questions.

Business and Enterprise level 

BRONZE SUPPORT

• Availability: 9am-5pm UK time Monday to Friday 
• Response Time: within 48 hours.
• Services: Telegram support.
• Updates: 10 hours of coding/support questions.
• Support: Direct only with business.

SILVER SUPPORT

• Availability: 8am-6pm UK time Monday to Friday 
• Response Time: Within 24 hours.
• Services: Telegram support.
• Updates: 20 hours of coding/support questions.
• Support: Direct only with business.
• TRIALS: Offer a free trial to 25 customers and we will deliver a version based on the time period you want

GOLD SUPPORT

• Availability: 8am-8pm UK time Monday to Saturday
• Response Time: Within 12 hours.
• Services: Priority Telegram support
• Updates: 30 hours of coding/support questions.
• Support: Direct with business also member of community to answer questions.
• TRIALS: Offer a free trial to 50 customers and we will deliver a version based on the time period you want

PLATINUM SUPPORT

• Availability: 8am-10pm UK time ALL WEEK
• Response Time: Within 8 hours.
• Services: Priority Telegram support
• Updates: 50 hours of coding/support questions.
• Support: Direct with business also staff member of community to answer questions as support staff of business name. 
• UNLIMITED TRIALS: Offer a free trial to your customers and we will deliver a version based on the time period you want 

DIAMOND SUPPORT (fully whitelable support)

• Availability: 24/7 support.
• Response Time: Within 4 hours. (between 6am-11pm)
• Services: Dedicated coder support via telegram or phone calls
• Updates: 100 hours of coding/ unlimited support questions. 
• Support: Admin of telegram group to answer all support questions direct from customers, including help setting customers up. Let us do the hard work whilst you concentrate on getting the customers in! 
• UNLIMITED versions of EA, bring out lite versions or limited trials at anytime or even resell your own EA under a whitelabel!!!

 FOR A CUSTOM SUPPORT PACKAGE PLEASE CONTACT OUT TELEGRAM SUPPORT